Refund Policy

Refund eligibility depends on the event, ticket type and circumstances of the request.

Cancelled events

If an event is cancelled, we will guide customers through the applicable refund or replacement process.

Postponed or rescheduled events

Tickets normally remain valid for the new date unless the event organiser states otherwise.

How to request help

Contact us with your order reference and event details so the support team can advise on the available options.